I'm not getting any notifications
The most common cause: iOS notification permissions were denied for BRYKK.
- Open the iOS Settings app (not BRYKK)
- Scroll to Notifications
- Find BRYKK in the list
- Make sure Allow Notifications is ON
- Make sure Lock Screen, Notification Center, and Banners are all checked
- Optional: enable Critical Alerts so SOS and crash detection can override Do Not Disturb
BRYKK-PUSH: ⚠️ NOTIFICATIONS ARE DENIED — that confirms the issue.A family member shows as 'last seen' from hours/days ago
Common causes:
- Their phone died. BRYKK pushes a final “low battery” location before shutdown so you have the last known spot.
- They're in a dead zone. BRYKK queues updates locally and bursts them when signal returns.
- They closed/uninstalled BRYKK. Open it back up and tracking resumes.
- iOS suspended BRYKK aggressively. Background location should keep BRYKK alive, but iOS occasionally kills apps for memory pressure. Open BRYKK to wake it.
- Location permission downgraded. Have them check Settings → Privacy → Location Services → BRYKK → make sure it's set to Always.
The map keeps centering on the wrong spot
BRYKK's smart camera follows priority logic: SOS → active driver → home habitat → wide fit. If you want to manually frame the view:
- Pinch and drag to where you want
- Tap the recenter button (right side, below the SOS button) to fit everyone again
- Tap any family member's avatar in the off-screen stripe to fly the camera to them
A family member has duplicate saved places
BRYKK auto-merges duplicate places (within 50m, same name) the first time the new build runs. If you still see duplicates after upgrading, swipe-left on the duplicates to delete them manually.
Going forward, BRYKK warns you before saving a duplicate: “Work is already saved within 50m of this location. Save anyway?”
My iPad isn't showing the family
Make sure the iPad is signed in to the SAME iCloud account as your iPhone. BRYKK uses your iCloud identity to sync data across your devices — if the iPad uses a different Apple ID, it won't see your family.
- iPad → Settings → tap your name at the top → confirm it's the same Apple ID as your iPhone
- iPad → Settings → Apple ID → iCloud → make sure iCloud Drive is ON
- Open BRYKK on the iPad and re-enter the family code
CarPlay music ducks when BRYKK opens
This was a bug in older builds. The fix shipped in the v2 release — BRYKK no longer activates an audio session in the background, so CarPlay music plays uninterrupted while you use the app on the dash.
If you're still seeing this, force-quit BRYKK and reopen. If the bug persists, email us — we'd love to know.
The 'Coming Home' alert isn't firing
Three things have to be true for the Coming Home alert to fire on the receiver:
- The receiver is at the saved place that matches the sender's destination (cityState = “At Home”)
- The receiver has “Coming Home to You” toggled ON in Settings → Notifications → Location
- The sender actually started a trip with the destination set (tap Go on Home from the search bar, or CarPlay-triggered driving with destination)
If the sender just starts driving without setting a destination, the regular “On the road” flow runs instead — no Coming Home alert because BRYKK doesn't know where they're heading.
Still stuck?
Email us at hello@brykk.app with:
- What you tried to do
- What happened instead
- Your iPhone model + iOS version
- BRYKK version (Settings → About → Version)